Warning: Whirlpool *admits* this model is loud
Earplugs needed here!
11/15/2019
Warning: Whirlpool admits this refrigerator is "exceptionally loud"
My second review is here to warn potential buyers-I'd reviewed it last week (see "It's one super magnet holder-but a lousy fridge"). The "Social Care" team read my original review and responded below my review that they would like to "look into the concerns" with my refrigerator, advising me to contact them (you'll see similar comments below troublesome reviews if you scroll down).
I contacted the "Social Care" team and gave my serial number, model number, the issue and my contact information. When I received a phone call back, she looked up my case and proceeded to tell me that this particular refrigerator is acknowledged by Whirlpool as being noisy when the compressor is running. And there is nothing to do about it. She said "all" of the new refrigerators are loud. I explained that ours was not just loud, but so noticeably loud that we have to keep our bedroom door closed so the refrigerator's metallic whine is dulled.
I asked specifically, "So exceptionally loud noise is common for this model?" She answered, "Yes."
Hmmm…might my particular unit be *more* noisy than what they say is "normal"? No way to find out unless I pay a $100+ service call, even though this issue has been brought up with this particular refrigerator since it was first purchased.
Is ours a lemon, perhaps? That wasn't a possibility that the Social Care team member Whirlpool could consider.
So there's your warning; you might be a lucky soul and get one of these that is quiet (look at the reviews here) or you might get one like ours, that is "exceptionally loud." I hope you're lucky. We were not.
[NOTE: For storage efficiency, this is a *great* refrigerator-shelves are well-used, lots of room in the freezer. If you don't get a bad unit, as we did, you'll likely really appreciate this model. Again, keep your fingers crossed. And don't count on support from Whirlpool if yours is exceedingly loud-Whirlpool service won't stand up for you because they are "all" that way!]
Originally posted on Whirlpool.com
No, I do not recommend this product
Capacity
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Value
Bad refrigerator
Sam2019
10/30/2019
I bought this one from Lowes back 09/2016 in the second year after the warranty expires the freezer started to crack and one year later started the second cracked.
The refrigerator I have set on manufacturing recommended and started freezes the food and I have to through it away.
I don't recommend anyone to buy this refrigerator at all.Then I spoke with their customer service and said we can repair it and you pay out of pocket,because it's not cover by manufacturing and only one year warranty.
Don't waste your money on this refrigerator.
Originally posted on Whirlpool.com
No, I do not recommend this product
Capacity
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Value
Fits my needs
VickiF
10/18/2019
Nice refrigerator. Fits in my space beautifully. The inside capacity is more than adequate. I am so happy I went with the "smudge proof " version. Very happy, stays neat and clean.
The only thing I didn't think of was a light in the freezer. I wish I would of not assumed there was one already there. Oh well! If I turn on the kitchen light before I open the freezer door this will take care of the problem. I love my new refrigerator
Originally posted on Whirlpool.com
Yes, I recommend this product
Incentivized Review
Capacity
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Value
good across the board, including customer service
emi66
10/16/2019
like the look and flexibility of the interior. had to have the direction of the door swing changed on original unit, but they didn't fit quite right. we got an entire replacement unit with no trouble. we are very happy with the current unit.
Originally posted on Whirlpool.com
Yes, I recommend this product
Incentivized Review
Capacity
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Value
BUYER BEWARE
becky50
10/9/2019
Refrigerator delivered on 9/27/2019. One week later, 10/5, I noticed a large puddle on top shelf and water had dripped down back of fridge and also into deli bin. Ice had formed. Called Home Depot - they told me Whirlpool was sending someone from customer care on 10/7. They sent a technician. Technician said bad thermostat. Do I want it repaired or a new fridge. Told him no repair, want new.
Called Home Depot again. They said can do nothing, and I must talk with Whirlpool. Whirlpool refuses to send me a new fridge - will only do a repair. Evidently, I should have noticed this leak within 48 hours.
Horrible policy. Not such a good product. My last refrigrator - same model though made much better with split shelves - sturdier ~ lasted 23 years or so. Shame on Whirlpool for making an inferior product. Shame on Whirlpool for their lousy customer service. Read all the reviews before buying.
Originally posted on Whirlpool.com
No, I do not recommend this product
Capacity
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Value
Initial problems
No nickname casero
10/1/2019
Direction doors open had to be changed. Gasket does not seal along entire refrigerator bottom and the 2 door handles don't quite line up. And (because of poor seal?) unit is weeping water in the main refrigerator compartment and into storage bins. Need service right off the bat. That being said, otherwise happy with interior and noise level. Hoping for good customer service. Might be able to recommend the product later, but couldn't do so in clear conscience now.
Originally posted on Whirlpool.com
No, I do not recommend this product
Incentivized Review
Capacity
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Value
Very spacious!
Caryn R
9/25/2019
I bought this a week ago and the amount of food I had in my side by side was not enough to fill the fridge and freezer, although it was more than enough in the old fridge. The look is beautiful and I love the smudge resistance finish. Very satisfied with my purchase!
Originally posted on Whirlpool.com
Yes, I recommend this product
Incentivized Review
Capacity
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Value
Nice but Noisy refrig
WAG77
9/10/2019
Nice refrig buy very noisy. Low stars because of noise
Originally posted on Whirlpool.com
No, I do not recommend this product
Incentivized Review
Capacity
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Value
Waste of money
BAD COMPANY
7/29/2019
What a terrible company. After posting a negative review they leave a follow up on your review acting like they are concerned and would like to talk to you about the situation. The number they want you to call is the general service number for repairs.
Originally posted on Whirlpool.com
No, I do not recommend this product
Capacity
Design
Easeofuse
Features
Performance
Quality
Soundlevels
Value
Great look and size.
tankman
7/16/2019
Good interior design and layout. Good looks and very quiet.
Originally posted on Whirlpool.com
Yes, I recommend this product
Incentivized Review
Capacity
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Value
Very poor customer support
Wobbeddel
7/8/2019
Bought refrigerator as a gift for mother's day and after two separate refrigerator's still trying to get doors installed properly. Home Depot very poor choice to purchase from and Whirlpool hasn't stepped in even though I asked them to help get this resolved.
Originally posted on Whirlpool.com
No, I do not recommend this product
Incentivized Review
Capacity
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Value
Just what we needed!
hodad66
6/24/2019
It was time to replace our old, inefficient fridge and this Whirlpool is perfect. This new unit is three times more efficient than our old refrigerator and looks great. It fit perfectly and has much more space inside. The shelves are planned out well and the door shelves are very customizable. We are very happy with this choice.
Originally posted on Whirlpool.com
Yes, I recommend this product
Incentivized Review
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Value
NO FREEZER LIGHT!
Don3366!
6/9/2019
We love the refrigerator but we are very disappointed that there is NO light in the freezer. Unbelievable! Even the refrigerator that we replaced had a freezer light and it was 21 years old. We would have bought another model if we had known that there was no light. Who would have thought that you pay $1,000 for a refrigerator that has no freezer light?
Originally posted on Whirlpool.com
Yes, I recommend this product
Incentivized Review
Capacity
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Value
Worst Purchase
Pudden912
5/1/2019
I'm wiping up water from inside my refrigerator at least twice a day and have no idea where the water is coming from. I don't have nor ever had an ice maker attached, but the inside of my refrigerator is like there's some sort of magical waterfall and I don't have a clue as to where it's coming from, neither does anyone else. Is there anyone out there that can help solve this mystery. Second I could have sworn this was bigger in the store, I'm 5'2 but I actually have to stoop down to see what's on the first shelf. I'm so over Whirlpool...Is there anyone that can tell me where this water might be coming from..
Originally posted on Whirlpool.com
No, I do not recommend this product
Capacity
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Value
Exactly what I wanted
Pepin53
4/30/2019
Except do a small issue with the freezer door that is being addressed, I am convinced I bought the most for the money
Originally posted on Whirlpool.com
Yes, I recommend this product
Incentivized Review
Capacity
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Value
Nice refrigerator
Jean 12345
4/29/2019
Like the size and it is nice looking but a little
noisy!
Originally posted on Whirlpool.com
Yes, I recommend this product
Incentivized Review
Capacity
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Value
The quietness of product. The no smuge surface.
Alex67
2/28/2019
Looks good in my kitchen. Matches my other appliances , even if they are thirteen years old and from other companies.
Originally posted on Whirlpool.com
Yes, I recommend this product
Incentivized Review
Capacity
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Value
attractive
Mary ann 123
1/3/2019
Very nice looking, large capacity and I like the clear shelves. Very quiet . Bought finger resistance and the stainless steel is very rich looking. This is my 2nd W/P and I would not buy another brand. Service was also good.
Originally posted on Whirlpool.com
Yes, I recommend this product
Incentivized Review
Capacity
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Value
Soooooooo Disappointed !
NanaCJ
10/26/2018
Frig delivered on 10/1. Made request for service call on 10/5. 3 parts had to be ordered; still waiting on them to be installed. Freezer now at 15 below and frig at 50 degrees. My food is in an ice chest. Wish I had bought anything else.
Originally posted on Whirlpool.com
No, I do not recommend this product
Incentivized Review
Capacity
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Value
excellent storage
jusep
10/24/2018
only one month old and perform good keeping food at right temperature
Originally posted on Whirlpool.com
Yes, I recommend this product
Incentivized Review
Capacity
Design
Easeofuse
Innovation
Performance
Quality
Soundlevels
Value
Good so far.
Edales
10/16/2018
I give refrigerator 4 stars. It could have got 5 stars if there was a light in the freezer!! Fingerprint resistance cost me $300 more than non fingerprint! Ridiculous. Can't see in freezer at night without putting on bright light in kitchen.
Originally posted on Whirlpool.com
Yes, I recommend this product
Incentivized Review
Capacity
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Value
Good Quality
Deedababe
8/28/2018
I would have preferred an ice/water on the door. The refrigerator part is too low we have to bend to get anything. We only had 68" in height so we didn't have any choice but to get this one.
Originally posted on Whirlpool.com
Yes, I recommend this product
Incentivized Review
Capacity
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Value
Great look works great & quiet
Plunk
8/24/2018
I bought this a month ago & so happy I did. I also like the drawer can slide side to side
Originally posted on Whirlpool.com
Yes, I recommend this product
Incentivized Review
Capacity
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Value
Does the job
GEMB
8/14/2018
For a small refrigerator is was a good value and works well
Originally posted on Whirlpool.com
Yes, I recommend this product
Incentivized Review
Capacity
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Value
Looks great.
Lorie49
7/13/2018
It took awhile to come, but was worth the wait. It is quiet too.
Originally posted on Whirlpool.com
Yes, I recommend this product
Incentivized Review
Capacity
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Value
Whirlpool top freezer refrigerator
Sailguy
4/26/2018
Great size. Easy to clean inside and out. Great value.
Originally posted on Whirlpool.com
Yes, I recommend this product
Incentivized Review
Capacity
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Value
Love the fingerprint resistance!!
teresa m
1/29/2018
Upgraded my appliances to stainless, bought the same refrigerator prior one I had for 20 years. Very happy with this purchase!
Originally posted on Whirlpool.com
Yes, I recommend this product
Incentivized Review
Capacity
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Value
Nice sturdy refrigerator
george99
11/14/2017
Bought this refrigerator a few weeks ago with the fingerprint resistant stainless. It looks very nice. Unit is quiet in operation and maintains temperature well. My only disappointment was that there is no light in freezer compartment, like my old one. Other than that, there are no complaints.
Originally posted on Whirlpool.com
Yes, I recommend this product
Incentivized Review
Capacity
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Value
